Incorrectly entered address details on Shopify
Who isn’t familiar with the problem of incorrect addresses on Shopify? Customers forget to include their house number or even their name when entering their address. Then the goods are returned or cannot be shipped at all. This leads to customer dissatisfaction and costs retailers unnecessary money. It’s not sustainable.
WEMALO, on the other hand, checks every order and address. If the address is incorrect, processing is stopped and the address can be changed manually via the customer portal. The order is then corrected, processed and shipped. Of course, Shopify also offers commercial solutions to solve this problem.
Possible solutions for incorrect address data:
- There are apps such as “HouseX: House Number Requester‘ and ’Address Validator Plus“ for Shopify that detect and correct missing or incorrect address information in the shop. HouseX, for example: if a house number is missing, the app automatically sends an email to the customer to request the correct address. Address Validator goes one step further and checks customers’ addresses against rules and fixes shipping problems before the customer leaves the shop.
- Another method is to make adjustments in Shopify’s checkout process. Simply use address line 1 for the street and address line 2 for the house number/door number. (This can be done in the Languages section.) Line 2 must then be set as ‘required’ to ensure that customers actually enter a house number.
- Another important option is simply to deactivate automatic address completion at checkout and adjust the values in the address field. This usually encourages customers to enter their addresses completely and correctly.
WEMALO WMS prevents address errors
At WEMALO, we want to support logistics providers and their customers so that they can respond flexibly to problems. Without expensive apps, retailers can change their customers’ addresses in the portal and the order automatically re-enters the process.
WEMALO: A solution that thinks for itself and compensates for the weaknesses of other systems!